Membership Specialist
Membership Specialist
Status: Full-time, employee
Job function: Customer Service/Program Coordinator
Relevant work experience: 3-6 years of relevant, customer-facing work experience
Career level: Experienced
Office location: Kirkland, WA
Workplace type: Hybrid (a mix of work from home or in office)
Salary Range: $69,000 - $77,000
Benefits
Fully paid medical, dental, and vision insurance for employees and eligible dependents
Qualified high deductible health plan/Health Savings Account/FSA
Employee assistance program
Prescription drug benefits
AFLAC
Long-term care reimbursement
WPFLM reimbursement
Employer-paid short-term and long-term disability
Employee assistance program
Prescription drug benefits
AFLAC
Long-term care reimbursement
WPFLM reimbursement
Employer-paid short-term and long-term disability
Employer-paid life and AD&D
401(k) plan with company matching and no vesting period
Net-employer 401(k) contribution
Bi-annual bonus program
Minimum 15 vacation days per year
12 company holidays
Personal volunteer time
20 days of maternity/paternity leave
7 sick days per year
The role
Bluetooth Special Interest Group (SIG), the global organization that manages one of the most recognizable international wireless brands, is looking for a Membership Specialist to manage and support the global Bluetooth SIG membership base.
As the Membership Specialist, you will support Bluetooth SIG members from all regions of the world. You will perform membership operations such as supporting renewals, member onboarding, account updates, processing tier 1 support requests, and triaging tier 2 support. You will be a subject matter expert in our membership policies and processes and help our members adhere to the membership policies and procedures, while identifying and advocating for improvements in member experience with internal teams. In this member-facing role, you must be highly professional, courteous, and very detailed-oriented.
Together with the other individuals within Bluetooth SIG, Inc., you will also contribute work toward global membership projects, cross-team initiatives and regional campaigns to help reach the goals of the Bluetooth SIG.
Roles and responsibilities
Member Support & Operations
Provide support for member questions and issues via support tools, email, phone, and in-person
Develop and maintain an in-depth understanding of organizational services, processes, and policies to support more complex problem resolution
Create and maintain process and policy documents
Support the membership renewal process and initiatives for driving retention
Drive continuous improvement of the program and support content by identifying trends, recommending enhancements, and sharing insights with the broader team
Data & Reporting
Create weekly, monthly, and ad-hoc reporting for management and project teams
Use AI-assisted tools to summarize member feedback and support trends for team review
Foundational Applied AI Skills
Use approved AI tools to draft first-pass responses, summarize documents or tickets, and speed up content creation
Follow company guidelines on responsible and accurate use of AI tools in member communications
Operate collaboratively to support projects and service initiatives, including establishing Membership requirements for project and tools implementation
Up to 10% Domestic or International travel
Skills and requirements
Strong verbal and written communication skills, both internal and external
Hands-on experience with AI writing or productivity tools, with the judgment to verify data appropriately
Excellent attention to detail and focus on work accuracy
Demonstrated cross-functional collaboration skills
Demonstrated ability to manage sensitive member interactions with professionalism and sound judgment
Experience with customer support and CRM tools
Excellent problem-solving with capacity to bring problem to resolution
Experience working within a multi-national company
Excellent time management and task prioritization skills
Strong ability to step back and see the bigger picture
Exercise good judgment and decision making skills, particularly in narrow time-frames
At least 3 years’ experience working with customers/members
Highly proficient in Excel working with formulas/pivot tables
Accountable team player with demonstrated propensity for self-starting
Preferred skills
Experience with customer support and knowledge base articles in Zendesk or Hubspot
Experience using AI tools in a professional setting
Experience with reporting and CRM account management in Hubspot
Who we are
At the Bluetooth SIG, our belief in the transformative power of connection is what inspires us every day—because connection can create a better world for us all. And it all starts with our staff.
Joining our team is about more than contributing to the most widely used wireless standard and one of the most recognizable brands in the world—it’s about making a meaningful impact. Whether you’re helping drive the next wave of wireless innovation, protecting the integrity of the Bluetooth brand, or supporting the global community that makes it all possible, your work will help shape how the world connects.
We believe connection has the power to unlock new possibilities for people, businesses, and industries—helping create a world that is healthier, smarter, more efficient, and more sustainable. We also know that great work happens when people feel supported, inspired, and valued. That’s why we’ve built a culture grounded in collaboration, respect, and balance—where you can do important work alongside people you admire and still have space to unplug and enjoy life beyond the office.
Our strength lies in our people. By uniting diverse skills and experiences that span continents and culture and fostering an open and trusting environment, we provide a forum where all voices are valued, and the best ideas rise to the top. At the SIG, we operate in constant pursuit of what’s next. Your curiosity and bold thinking will help ensure we pursue big ideas that have the power to change the world.